Privacy Policy

1. Information We Collect

When you use Tunisia Private Transfer, we may collect the following information:

• Contact Information: Name, phone number, and email address provided when booking a transfer via WhatsApp or our website.
• Trip Details: Pickup/drop-off locations, travel dates, flight numbers, number of passengers, and vehicle preferences.
• Payment Information: Payment details processed securely through Stripe. We do not store your full card details on our servers.
• Device Information: Browser type, IP address, and cookies for analytics and site improvement.

2. How We Use Your Information

• To process and confirm your transfer bookings
• To communicate with you about your booking via WhatsApp or email
• To provide customer support and respond to inquiries
• To improve our website, services, and user experience
• To comply with legal obligations

3. Data Sharing

We do not sell or rent your personal data. We may share your information with:

• Our Drivers: Name, pickup location, and trip details necessary to complete your transfer.
• Payment Processors: Stripe for secure payment processing.
• Analytics Providers: Google Analytics to understand site usage (anonymized data).

4. Cookies

We use cookies to:

• Remember your language and currency preferences
• Analyze website traffic and usage patterns
• Improve site performance and user experience

You can control cookies through your browser settings. Our cookie consent banner allows you to accept or decline non-essential cookies.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL/TLS technology.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for data processing
• Request a copy of your data in a portable format

To exercise these rights, contact us via WhatsApp at +216 23 380 749 or email us.

7. Data Retention

We retain your booking data for up to 2 years for service quality and legal compliance purposes. You may request deletion at any time by contacting us.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• WhatsApp: +216 23 380 749
• Website: tunisiaprivatetransfer.com